Miami County Public Transit

At the end of September, Miami County Public Transit went “Live” with Easy Rides Plus and I was on-site to assist. Miami County’s service provider is First Transit and their offices are located in an old brick orphanage (and later a senior home) in the outskirts of Troy Ohio. Many believe the building has a ghostly population of residents from the past. The first morning, I got there at 0400 in the morning and it was pitch black outside. The Miami County Public Transit office is located in town in what used to be the corporate offices of Hobart (of Hobart commercial mixers). I found both offices very interesting and enjoyable to work in – but it was the people that made it really fun.

I really enjoyed working with the dedicated staff at Miami County and First Transit. They are led by Elaine A. Carter who is the Public Transit Director for Miami County. Elaine has many good leadership qualities and skills that I was very impressed with. They will continue to improve service quality and efficiency, and I’m looking forward to seeing their progress as they do so.

In Miami County’s transition from their previous software to Easy Rides, they are realizing immediate results. Transit Director Elaine Cater has extensive experience with large software implementations as a Project Manager and had this to say about the implementation of Easy Rides: “Things are 1000 times better since going ‘Live’ with Easy Rides. This is one of the easiest implementations I have ever seen in my career and has yielded immediate cost savings. Easy Rides is already helping in a significant way. The training was great, Mobilitat was very flexible and was able to work within in a very strict budget environment.”

Each one of us here at Mobilitat tries very hard to provide the best customer service in the industry, and it’s always great to hear that kind of feedback from a happy customer. As they continue to gain proficiency in using Easy Rides and leverage the software to improve service and efficiency, I have every confidence that they will tell you that our product is as good as the service – and it looks like we’re off to a great start so far!

I would like to thank all of you involved with Miami County Public Transit for your hard work and dedication to this project. Although this may be the end of the implementation, it’s just the beginning of our working relationship. We’ll be working with you regularly to make the most of Easy Rides now, and in the future – welcome to the Mobilitat community!

Paul Gardner Director of Training & Support