CitiLink Goes Live

On July 1, 2010 one of Mobilitat’s newest customers CitiLink went “Live” with Easy Rides. Paul Gardner was on-site doing last minute training and adjustments. Here’s what he had to say,
“Fort Wayne is a clean and pretty city. When I arrived at CitiLink on Monday morning, I noticed right away that CitiLink’s facility and ALL of their buses were noticeably very clean and in excellent condition. The first person I saw when I came into the reception area was Pecola Trice in a bright yellow outfit – what a cheerful site she was – it was a good first impression!
During the entire training process, I worked primarily with Claudia Harris-Stevenson who is the Special Services Manager for CitiLink. I also worked frequently with Nancy Fisher, Pecola Trice, Patricia Jackson, Dawn Hogle and Lateachca Carswell. They were fun to work with!
I have to hand it to all of the customer service and scheduling staff there at CitiLink – they were running their old software at the same time as trying to go “Live” with the new Easy Rides which is very demanding – and they approached it with positive attitudes and a willingness to learn.”
The next steps for CitiLink will be the rollout of the Mentor Rangers in the vehicles. The first units are installed now and are just about ready for testing. Mobilitat would like to thank all involved with CitiLink for their hard work and dedication to this project. Welcome to the Mobilitat community!
Posted on: Jul 28, 2010
